Refund policy
Something not right? Write to us within 7 days, and we'll make it right.
If your order arrives damaged, defective, or incorrect, email us at hello@aniibiish.shop within 7 days of delivery with your order number and photos. We'll review the situation and issue a refund or replacement to your original payment method. Please allow several business days for your bank to post the refund.
30-Day First-Order Satisfaction Guarantee
We want you to feel confident trying Aniibiish for the first time. If you're not satisfied with your first order, contact us within 30 days of your delivery date, and we'll refund the product's purchase price.
To request a refund, email hello@aniibiish.shop with your order number and a short description of your experience. Opened tea does not need to be returned unless we specifically request it.Â
Please note:
- This guarantee applies once per customer or household, to first-time purchases made directly through the Aniibiish website.
- Original shipping charges, gift cards, wholesale purchases, and final-sale products are not included.
- This is a satisfaction guarantee, not an unconditional return policy. Because our teas are food products, we are unable to accept or resell opened items.
- Approved refunds are returned to your original payment method. Processing times may vary depending on your bank or payment provider.
This guarantee does not limit any rights you may have under applicable consumer protection laws.
About returns on food products
Because our teas are food items intended for consumption, we're unable to accept returns or exchanges once an order has been delivered. This policy protects the safety, freshness, and integrity of every product we send.
Questions? Reach us at hello@aniibiish.shop — we're happy to help.